Rocky’s Remedies offers a 30 Day, No Hassle, Full Money-Back Guarantee on all our products. This is to ensure you are totally happy with your purchase. If you have any problems, feel free to contact us directly. Our email address is [email protected]
Our policy lasts 30 days from the date your package is delivered. If 30 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping a package worth over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.[/col] [/row]